Support

Questions, problems or ideas: email app@divedivedive.io. Please say which iPhone or iPad and iOS version you have, and what you were doing.

Settings is in the menu at the top right of each screen in the app (the waves button).

Bring my dives from another app

From your dive computer, Garmin, Suunto, Shearwater Cloud, Subsurface, MacDive or a paper logbook: see Bring your dive log.

Export my dives

Settings, then your name at the top, then Export Dive Log. You get a standard UDDF file that other dive log programs can read. Export is free and works offline.

Restore my Pro subscription

Settings, then DiveDiveDive Pro, then Restore Purchases. Sign in to the same account you subscribed with. If you redeemed an offer code in the App Store, open the app signed in and it will be applied to your account.

Manage or cancel my subscription

In your Apple Account settings (Settings, your name, Subscriptions), or in the app from Settings, then DiveDiveDive Pro, then Manage Subscription. Apple handles billing and refunds.

My dives aren't backing up

Backup is part of Pro. Open Settings, then DiveDiveDive Pro, to see whether it is on. Check you are signed in and online. If you see an error, email us with what it says.

Link with a buddy

Both of you need DiveDiveDive and a free account. One of you opens Buddies, then Link a Buddy, and shows the code. The other opens the same screen, taps Scan a Code and points the camera at it (or types the code). Then each of you picks which of your buddies the other is. On dives you log each other on, you each see the other's side of the dive. It works when either of you has Pro. See Linking buddies.

Report a dive site

If a site in the shared catalog has an offensive name, is advertising, isn't a dive site, or is in the wrong place: on the Sites map choose All Sites, tap the site, then the ⋯ button and Report Site. When adding a site, long-press it in Known Sites. It disappears for you at once, and we review every report within a day. You can also email us.

Delete my account and data

Settings, then your name at the top, then Delete Account. This removes your login and everything we store for you. Your log stays on your device. See the Privacy Policy.

I forgot my password

On the Sign In screen, tap Forgot Password?, enter your email and tap Send Code. Enter the code from the email with a new password. The code works once, for an hour. No email? Check your spam folder, wait a minute and tap Send a New Code. If you signed up with Apple, use Sign in with Apple instead. Still stuck? Email us from the address on your account.